FAQ

Frequently Asked Questions (FAQ)

1. About BrilliShine

What is BrilliShine?

  • BrilliShine is an online store offering products for everyday smile care and oral hygiene, including whitening strips, whitening gels, and toothpastes intended for at-home use.

Who operates the store?

  • BrilliShine is operated by WEISSOR LTD, a company registered in the United Kingdom.

Where can I find company details?

  • Company information is available on our website and in the Terms of Service section.

2. Products

What types of products are available?

We offer:

  • Whitening strips
  • Whitening gels
  • Toothpastes and products supporting daily oral hygiene

Where can I find product details?

  • Detailed information about each product, including intended use and instructions, is available on the respective product page.

How should I choose a product?

  • Please review the product description carefully before purchase. If you are unsure whether a product is suitable for you, consult a qualified dental professional.

3. Usage Information

How should whitening products be used?

  • Products must be used strictly in accordance with the instructions provided with the product.
  • Do not exceed the recommended usage time or frequency.

Is professional advice recommended?

  • If you have dental conditions, sensitivity, gum disease, recent dental treatments, or any concerns regarding oral health, consult a dentist before using whitening products.
  • If irritation or discomfort occurs, discontinue use and seek professional advice if necessary.

Does the website provide medical advice?

  • No. The information provided on this website is for general informational purposes only and does not replace professional medical advice.

4. Orders & Payments

How can I place an order?

  • Select your chosen product, add it to your cart, and complete the checkout process on our website.

What payment methods are accepted?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • SEPA Bank Transfer
  • Trustly
  • Riverty (Buy Now, Pay Later – PAY. version)

All payments are processed online through certified payment providers.

Is online payment secure?

  • Yes. Transactions are encrypted using SSL technology. We do not store full card details on our servers.

5. Delivery

Where do you deliver?

  • We currently deliver within the United Kingdom only.

Is shipping free?

  • Yes. We offer free delivery within the United Kingdom.

How long does delivery take?

  • Estimated delivery time is 3–5 business days from order confirmation.

Which courier do you use?

  • Orders are shipped via Global24.

6. Returns & Complaints

Can I return a product?

  • Customers have the right to return products in accordance with our Return Policy.

Who covers the return shipping cost?

  • Unless the product is faulty or damaged, return shipping costs are the responsibility of the customer.

What should I do if I receive a damaged product?

  • If your product arrives damaged or defective, please contact us. We will review the issue and provide further instructions.

7. Account & Privacy

Do I need an account to place an order?

  • No. You can complete a purchase without creating an account.

Is my personal data protected?

  • Yes. Personal data is processed in accordance with applicable data protection laws. Please refer to our Privacy Policy for more information.

8. Contact

How can I contact customer support?

Email: info@brillishine.com
Phone: +44 7520 693663